Jewelry Repair:
There are few jewelers more qualified to execute your jewelry repair than the actual craftsman who can create such treasures from scratch. With hundreds of years of combined experience, our master jewelers have encountered nearly every jewelry repair scenario imaginable.
If our talented team of stone setters, model makers, gemologist, and bench jewelers are not enough to convince you with all of their experience, our shop, procedures, and facility should.
For any information not specified please contact us.
Ring Sizing:
Ring sizing may seem like a routine procedure, and in most cases it is. Nonetheless, we see far too often that jewelers will simply hammer a ring up to a larger size, or put undue stress on stones or settings by manipulating the materials beyond their tolerance.
Since ring sizing requires cutting your ring to add or remove metal, it will also require connecting the ring by soldering or welding. They will use either a torch or laser, depending on the situation and the capability of your jeweler.
As scary as all this sounds, a skilled jeweler with the right knowledge and equipment can size most rings without leaving a trace of the work that has been done.
At Koopeem.com, we will diagnose your ring so that it can be properly sized by soldering or welding additional precious metals into place as the situation merits. Our experienced team will evaluate each ring sizing on an individual basis to determine the least invasive method to size your ring and insure its integrity. If additional jewelry repair is needed we will recommend it at the time that you leave your ring with us. While your ring is in our shop it will undergo proper jewelry cleaning and rhodium plating if required.
Stone Replacement:
Of all the reasons to visit Jewelry Designs, seeing us for a stone replacement is possibly the least desirable. With the exception of the person seeking a different color gem or upgrading to larger gems, most are heartbroken and are attempting to replace a stone which was lost or damaged.
There are few things more distressing than looking down at your hand and seeing an empty setting. Your heart can skip a beat when you notice missing diamonds in an engagement ring or lost gemstones in a family heirloom.
Jewelry Appraisal
We provide an independent appraisal for your insurance coverage needs on all finished jewelry items (excluding engagement mountings and semi mountings). The purpose of this report is to furnish an accurate description of the item to insurance companies for coverage needs and contains information about the specific item including diamond color and clarity and metal purity. The appraiser preparing the report is an independent third party whose business is appraising jewelry and diamonds for insurance purposes and is not an employee of Koopeem.com. We include this report with the purchase of any finished (ready to wear) piece of jewelry valued $500 or greater as a gift for choosing to do business with us. If a customer’s insurance company rejects this report for their individual coverage it is the responsibility of the customer to obtain an appraisal that is satisfactory to their needs. Due the subjective nature of diamond grading it is possible to have discrepancies of color and clarity grades on mounted diamonds. Customers should be aware that differences can be from the appraiser’s individual training and experience, any discrepancies must be in writing from the appraiser with their contact information included. Verbal appraisals are not acceptable in cases of discrepancy. We reserve the right to contact the appraiser for additional information about the nature of their appraisal. If a customer is basing a return against the opinion of a secondary appraisal a written copy should be included.
Return Policy
30 DAY RETURN POLICY
We Stand Behind The Quality And Craftsmanship Of All The Fine Jewelry We Make But In The Event You Are Dissatisfied With Your Purchase You Can Return It For A Refund Within 30 Days From The Date Your Item Was Shipped. The Following Is A Complete Set Of Instructions For Return:
- Call (347)921-1375 for a RETURN MERCHANDISE AUTHORIZATION code; it is important to receive this code prior to shipping your item, packages received without prior authorization may be subject to refusal. For security purposes only the named purchaser in our records can request the RMA code.
- Pack your item for return carefully; we suggest you use the manner in which we packed your item be a guide for return shipping. We ask that you do not reuse the box we shipped your item in or a shipping envelope of any kind. Damages caused by negligent packaging can adversely affect your refund. Include ALL items we included (jewelry boxes and appraisal).
- Insure your item for transit; for your own protection while the item is in shipping it is mandatory that adequate insurance coverage be purchased. If an item becomes lost during transit it is the responsibility of the customer to file an insurance claim with the shipper, any claims paid by the shipper will be considered a refund.
- Ship the item; please use the following address as written:
Do Not Write Terms Like “Diamonds” Or “Jewelry” On The Box Or In The Address As This Only Invites The Possibility Of Theft. We Also Ask That You Write The RMA Code Conspicuously On The Package.
Once We Have Received Your Package We Require A Few Days To Examine The Item For Damage And Wear And When We Are Satisfied That The Item Meets “New And Unworn” Condition We Will Begin Processing The Return. Please Allow Adequate Time For A Return To Be Completed. Funds Are Returned To The Credit Card Used In The Original Purchase, We Cannot Issue Refunds To A Different Credit Card. In The Event Funds Cannot Be Returned To The Original Card Used In The Purchase We Will Issue The Funds In The Form Of A Company Check. This Decision Is Made At The Time The Funds Are Available For Release. Any Check Will Be Drawn Out To The Person Named As The Purchaser On Record. The Customer May Use Any Shipping Service They Prefer, Please Be Aware That Koopeem.com Does Not Reimburse Return Shipping Costs And Due To Insurance Regulations We Cannot Provide Any Return Shipping Services. It Is The Customer’s Responsibility To Keep And Record Any Tracking Information On Their Return Package; In The Event A Return Is Not Received The Customer Must Initiate Any Claims Or Investigation With The Shipping Agency. Any Expedited Shipping Costs (I.e. Overnight, International) Added To The Final Price Of The Item Are Not Refundable. Discretion. Refunds Are Issued In The Order They Are Received, To Ensure A Prompt Refund Please Ship The Item As Quickly As Possible. Packages Received Late Will Experience Delays In Processing.
- Special order and custom order items; any items that have been modified from their original form at the customer’s request or any items we manufacture specifically at the customer’s request.
- Items that have been engraved; any items that have been engraved at the customer’s request including engraving done by Koopeem.com
- Rings that have been resized; any rings received that have been resized while in the customer’s possession are not refundable and will be returned to the customer.
- Closeout or discontinued items; any item that has been deemed a final sale due to discontinuation of the style or as a manufacturer’s closeout cannot be returned.
Warranty
LIMITED LIFETIME GUARANTEE
We Offer A Limited Lifetime Service Guarantee On All The Jewelry We Create. We Want To Ensure That Your Purchase Stays Like New For The Life You Own It. We Offer To Replace Any Loose Or Missing Round Cut Diamonds Up To 0.05 Ct. In Size, Diamonds Larger Than 0.05 Ct. Can Be Replaced At Current Market Value. This Guarantee Does Not Cover Fancy Shape Diamonds (Any Cut Other Than Round) And They Can Also Be Replaced At Current Market Value. This Offer Includes Replacement Of Any Missing Round Diamonds And The Labor To Replace The Stones. This Policy Applies To Jewelry Purchased From Koopeem.com And Is Subject To Change Without Prior Notice. This Guarantee Can Be Voided If An Item Was Repaired By A Jewer Other Than Koopeem.com Or If The Item Displays Excessive Damage Due To Neglect. This Offer Does Not Include Polishing, This Service Can Be Requested For A Fee. Koopeem.com Does Not Offer To Replace Any Center Diamonds On Engagement Rings.